General Terms of Engagement

These terms apply to engagements between Grätz Wirtschaftskanzlei GmbH, Graf-Adolf-Str. 21, 40212 Düsseldorf, Germany, and business or private clients unless otherwise agreed in text form.

Individual engagement and fee agreements take precedence over these terms.

An enquiry by website, email, phone or video call does not create an engagement. An engagement begins only when expressly accepted by us. Until then, we have no duty to review or preserve deadlines.

The agreed engagement confirmation defines the scope of our work.

Clients must provide complete and accurate information and all required documents in good time and notify us promptly of deadlines and new circumstances.

We prefer digital collaboration and can assist with the move to suitable digital workflows. Originals should be sent only after prior agreement.

Fees are agreed individually for each engagement. Hourly fees, fixed fees or other lawful models may be used. The offer, engagement confirmation and any separate fee agreement govern.

Where no effective fee agreement exists, mandatory statutory fee rules apply. Expenses, travel costs and VAT are charged as agreed and required by law. Reasonable advances may be requested.

Consumers entering a distance or off-premises contract receive the statutory cancellation information and model cancellation form separately before contracting where required by law.

Work before the cancellation period expires begins only following the consumer's express request and legally required acknowledgement.

We are liable under statutory law. Any limitation applies only where expressly and effectively agreed and never excludes liability that cannot lawfully be limited.

Either party may terminate the engagement under statutory law and the individual agreement. Services and expenses incurred up to termination remain payable.

Engagement files are retained for the applicable statutory and professional periods and then securely deleted or destroyed unless a longer duty or legitimate interest applies.

German law applies, without prejudice to mandatory consumer protections. Statutory jurisdiction rules apply; an exclusive venue is agreed only with commercial clients where legally permissible.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.